How refunds work

The short version

Every credit pack you buy is tracked individually — how many tokens it started with, how many you have used, and when it expires (you can see this breakdown any time on your Credits page). Refund eligibility is calculated per pack from that same data, not as a blended average across everything you have ever bought.

1. Untouched packs — full refund

If a specific pack has zero tokens used, you can request a full refund of that pack within 7 days of its purchase date. We refund to your original payment method, minus any transaction fee our payment processor (Stripe, Razorpay, or PayPal) does not return to us — this is typically a small percentage plus a fixed fee per transaction.

2. Partially-used packs — pro-rated refund

If you have used some but not all of a pack's tokens, and it is still within 7 days of that pack's purchase date, we refund the unused portion only:

Example: you bought a pack for $20 with 10,000,000 tokens, used 3,000,000, and request a refund on day 4. You are refunded 70% of $20 (≈$14), minus the processor's transaction fee — not the full $20, and not $0.

3. After 7 days

Once a pack is more than 7 days old, it is no longer eligible for a refund regardless of how much of it remains unused — the remaining tokens stay fully usable until that pack's own expiry date, they just cannot be converted back to cash. This mirrors how prepaid, consumption-based credit is typically treated: once meaningful usage has begun and the short withdrawal window has passed, the purchase is final.

4. Expired packs

Tokens left unused when a pack reaches its expiry date are forfeited — they are not refundable and do not roll over. The expiry date is shown to you at the moment of purchase and remains visible on your Credits page for the life of the pack, so there is no surprise expiry.

5. Free and promotional tokens

Founding-member trial tokens, free-tier daily allowances, and any other promotional grant were never paid for and are never refundable in cash — they simply expire per their own terms.

6. Multiple stacked packs

If you hold more than one active pack, they are consumed oldest-first automatically. A refund request is still evaluated against the specific pack you are asking about, using that pack's own remaining balance — not the combined balance across all your packs.

7. Platform errors — service credit, not cash

If tokens were deducted because of a genuine platform fault — a routing or delivery failure that left you without a usable response, not dissatisfaction with what a model produced — contact us within 30 days with the conversation details. Verified cases are corrected as reinstated token credit to your account, not a cash refund, since no separate charge occurred for that single message.

8. What is not covered

• ·Dissatisfaction with the quality, tone, or accuracy of an AI-generated response — this is an inherent limitation of AI models, not a service defect.
• ·Tokens already consumed.
• ·Packs past the 7-day window or past their own expiry date.
• ·Purchases made in violation of our Terms of Service.

9. How to request a refund

Email billing@dirAIght.com with the pack name and the reason. We acknowledge every request within 2 business days and resolve it within 30 days, consistent with India's Consumer Protection (E-Commerce) Rules, 2020 — most requests are resolved much faster than that.

10. Chargebacks

Please contact us before disputing a charge with your bank or card issuer. Filing a chargeback without first giving us a chance to resolve the issue may result in your account being suspended while the dispute is investigated.

11. Cross-border processing time

Refunds to international cards or PayPal (via Stripe/PayPal) can take longer to appear than domestic Razorpay refunds, due to currency conversion and your bank's own processing timelines — typically 5–10 business days once we have issued it, though the exact time is set by your bank, not by us.

Changes to this policy

If we change this policy, we will notify you by email before it takes effect for new purchases. The date at the top of this page always reflects the last update.

Contact

MAVPRO Technologies · DirΛIght · billing@dirAIght.com